Fashion Sales Sprint Refund Policy

Effective date: Jul 19, 2026

Seller: Creative Fountain Ltd, a company registered in Nigeria

Website: creativefountain.co

Contact: support@creativefountain.co

Applies to every current and future national or regional edition of Fashion Sales Sprint, including editions for Nigeria, the United Kingdom, the United States, Uganda, Canada, Australia, Ghana, Kenya and South Africa.

1. Scope and priority

This Refund Policy applies to purchases of Fashion Sales Sprint digital products made through creativefountain.co or through an authorised checkout or sales platform that identifies Creative Fountain Ltd as the seller. It covers downloadable files, templates, worksheets, scripts, checklists, prompts, guides, planners, trackers, recordings and any other digital resources included in an edition of Fashion Sales Sprint.

If a product page, checkout or written corporate offer gives you more favourable refund rights, the more favourable term will apply. If mandatory consumer law in your country gives you rights that cannot be excluded or limited, those rights take priority over this policy.

This policy does not apply to a separately purchased consulting, review, audit, coaching or done-for-you service unless the relevant offer expressly says that it does.

2. Nature of the product

Fashion Sales Sprint is a digital business-education toolkit. Its value can be received quickly because the materials can be opened, downloaded, copied, saved, adapted and used immediately. For that reason, refunds are limited after meaningful access or use begins.

The product provides education, planning tools and implementation resources. It does not promise a particular commercial result.

3. Default seven-day refund rule

Unless a mandatory local law gives you a different right, you may request a refund within seven calendar days after purchase only if you have not meaningfully accessed or used any part of the product.

A delivery email or order confirmation by itself is not treated as meaningful access. Meaningful access or use includes:

• opening or downloading any product file or resource;
• using a download link, restricted product page, member area or delivery portal to reach the materials;
• copying, saving, printing, exporting, adapting or applying any resource;
• using any material to prepare, promote, launch, manage or improve a fashion sales campaign;
• sharing the materials or access credentials with another person; or
• otherwise receiving a substantial part of the product’s benefit.

After meaningful access or use, a change-of-mind refund is generally unavailable. This does not affect remedies required by law for defective, unavailable or materially misdescribed digital content.

4. Immediate digital delivery

Access may begin shortly after payment is confirmed. Where applicable law requires your express consent to immediate delivery, the checkout should ask you to request delivery before the end of any cancellation period and to acknowledge the legal effect of that request.

If a legally required consent or acknowledgement was not obtained, we will not rely on this policy to remove a cancellation right that the law says you still have.

5. Mandatory rights in particular markets

United Kingdom

If you purchase as a consumer in the United Kingdom, you may cancel your purchase within 14 days after the contract is concluded. Because we provide immediate access without requiring you to expressly waive this cancellation right, you may exercise it even if you have accessed or downloaded the digital content.

To cancel, email support@creativefountain.co before the cancellation period expires and clearly state that you wish to cancel your purchase. If your cancellation is valid, we will refund all amounts paid within 14 days after receiving your cancellation notice.

This cancellation right is separate from your statutory rights where digital content is faulty, materially misdescribed or otherwise does not conform to the contract.

Australia

Nothing in this policy excludes, restricts or modifies consumer guarantees or remedies that cannot be excluded under the Australian Consumer Law. A statement that a product is non-refundable does not override a mandatory remedy for a failure to meet a consumer guarantee.

South Africa

South African consumers may have cooling-off, disclosure and remedy rights under applicable electronic-transactions and consumer-protection law. We will honour any such mandatory right, including any right that continues because required pre-contract information or consent was not properly provided.

Canada

Consumer rights may differ by province or territory. Any applicable federal, provincial or territorial cancellation, disclosure or remedy right that cannot be waived will apply despite the default rule in this policy.

Nigeria, Uganda, Ghana, Kenya, the United States and other markets

We will honour mandatory consumer-protection rights that apply in the customer’s location. In the United States, rights may vary by state. The seven-day pre-access rule is our commercial policy; it does not replace a non-waivable legal remedy.

6. Duplicate, unauthorised and incorrectly processed payments

A verified duplicate charge will be refunded in full. If you believe a payment was unauthorised, fraudulent or processed for the wrong amount or currency, contact us promptly and notify your bank or payment provider where appropriate.

Pending, failed, declined, reversed or unconfirmed payments do not create a right to product access. Where money was deducted but the payment status is unclear, we will first investigate the transaction with the payment provider.

7. Delivery and access problems

If you paid but cannot obtain the product, contact us with your name, purchase email or phone number, payment reference, purchase date and a screenshot or description of the problem. We will first try to verify the payment and restore, resend or provide access.

If we confirm payment but cannot provide the purchased product within three business days after receiving the information reasonably needed to investigate, you may request a refund.

A refund is not normally due where the problem results from incorrect contact information, failure to follow reasonable access instructions, an unsupported or defective device, the customer’s internet connection, failure to check spam or junk folders, or failure to contact support. We will still provide reasonable access assistance.

8. Faulty, unavailable or materially misdescribed content

If the product is faulty, unavailable, materially incomplete or materially different from the description shown at purchase, contact us. Depending on the problem and applicable law, the appropriate remedy may be restored access, a corrected or replacement file, completion of missing content, a price reduction, credit or a refund.

A product is not materially misdescribed merely because you expected different business results, did not use it, changed your business plans, preferred a different teaching style or later decided that it was unsuitable after accessing it.

9. Accidental purchases

If you bought the wrong edition or purchased by mistake, contact us within 48 hours. A refund may be approved if you have not meaningfully accessed or used the product. Where reasonable, we may instead transfer you to the correct edition or issue store credit. Any remedy required by law remains unaffected.

10. No guarantee of sales or income

Fashion Sales Sprint does not guarantee sales, revenue, profit, customers, orders, enquiries, followers, engagement, conversion rates or any other business result. Outcomes depend on factors outside our control, including your offer, products, pricing, market, audience, implementation, consistency, advertising, product-market fit, customer service, payment arrangements and delivery performance.

Failure to achieve a hoped-for commercial result is not, by itself, grounds for a refund.

11. Situations that do not normally qualify for a refund

Subject to mandatory law, a refund is not normally available because:

• you changed your mind after meaningful access or use;
• you chose the wrong market edition but did not contact us before accessing it;
• you did not have time to use the product or did not complete the Sprint;
• you expected guaranteed sales, income or other results that were not promised;
• a third-party platform changed its features or rules;
• you shared, resold, copied, distributed or otherwise misused the materials;
• your access was suspended for a material breach of the licence or the Terms and Conditions; or
• a device, service or internet connection outside our control prevented use while the product remained available.

12. Payment plans, subscriptions and corporate purchases

If an edition is offered through a payment plan or subscription, the checkout terms will state the billing schedule and cancellation method. Cancelling future billing does not automatically cancel amounts already due for digital content already supplied, except where applicable law requires otherwise.

A corporate, group or bulk purchase is governed by its written offer, invoice or licence agreement. Consumer cooling-off rights may not apply to a purchase made wholly or mainly for business purposes.

13. How to request a refund

Email support@creativefountain.co and include:

• your full name and purchase email address or phone number;
• the product and market edition purchased;
• the purchase date, amount, currency and payment reference;
• the reason for the request;
• whether you opened, downloaded, copied, saved, adapted, shared or used any material; and
• details and evidence of any access, payment or product problem.

We may request additional information reasonably necessary to verify the purchase, prevent fraud and determine the correct remedy.

14. Review and decision

We may review payment records, delivery records, access or download records, checkout acknowledgements, support communications and other relevant evidence. We will assess the request under this policy, the terms accepted at checkout and any mandatory law.

We aim to acknowledge a complete request within three business days and communicate a decision within ten business days, although complex payment investigations may take longer. A statutory deadline that applies in your country will take priority.

15. Refund method and timing

Approved refunds will normally be sent to the original payment method. We will initiate the refund within ten business days after approval, or sooner where applicable law requires. Your bank, card network, mobile-money operator or payment processor may take additional time to credit the funds.

A refund required because of our duplicate charge, failure to supply the product or other legal obligation will not be reduced by our internal administrative costs. For a discretionary refund, non-recoverable third-party transaction or currency-conversion charges may be deducted only where the deduction is lawful, reasonable and disclosed.

16. Chargebacks and payment disputes

Please contact us first where the issue can reasonably be resolved through support. This does not limit your right to dispute fraud, an unauthorised payment, a duplicate charge or a wrongly processed transaction.

If a chargeback or payment dispute is filed, access may be suspended while the dispute is investigated. We may provide the payment provider with relevant transaction, delivery, access and support records.

17. Misuse and intellectual property

A purchase grants a limited licence for the authorised customer’s own personal or internal business use. Sharing, reselling, publishing, distributing or using the materials to create a competing product may result in suspension or termination without a refund, subject to mandatory law and any other legal remedies available to us.

18. Personal data

We process information connected with refund requests in accordance with the Fashion Sales Sprint Privacy Policy. This may include identity, contact, transaction, delivery, access and support information.

19. Changes to this policy

We may update this policy prospectively. The version in force when you purchased will normally govern that purchase unless a later version gives you more favourable rights or a change is required by law.

20. Governing law and disputes

This policy is governed by the laws of the Federal Republic of Nigeria. That choice does not deprive a consumer of any mandatory protection or forum right provided by the law of the country in which the consumer resides.

Before starting formal proceedings, please contact support@creativefountain.co so the parties can attempt to resolve the matter in good faith. If it is not resolved, either party may use a court, regulator, consumer-protection body or other forum available under applicable law.

21. Contact

Creative Fountain Ltd

Email: support@creativefountain.co

Website: creativefountain.co

Registered or principal business address: 10 Onyenweaku Street, Aba, Abia State, Nigeria